FREQUENTLY
ASKED QUESTIONS

Please be advised, business hours are between 10:00 AM – 7:00 PM EST, Monday through Friday. Jahnae Shayna does not operate on weekends, and/or holidays. All messages and inquiries will be responded to on the following business day.

Jahnae Shayna only uses email as a form of communication. This helps to keep a paper trail of all dialogue between the client and the designer to prevent any discrepancies. Please allow 24-48 hours for a response due to a high volume of inquiries.

Please note, all prices are shown in USD currency. Jahnae Shayna requires 100% full payment to begin the design process. Payments are only accepted directly through the site (jahnaeshayna.com) via paypal, debit card, and credit card using the website checkout.

Turnaround times can be found in all product descriptions. Turnaround times are specific to the type of service you are booking. Please be advised, days of operation are business days only (Monday to Friday) - Jahnae Shayna does not operate on weekends, and/or holidays. Turnaround times are subject to change with specials, sales and high volume of orders.

Turnaround times do not begin until Jahnae Shayna receives all necessary requirements. Once all requirements are received, the client is asked to allow 24-48 business hours for review. This is to ensure there is no missing information or confusion, which will ensure that there be no further delay during the creation process. Please be sure the turnaround time for your services align with any potential deadlines you may have, Jahnae Shayna is not responsible for any deadlines that are not met if the order is not booked accordingly.

Revisions include minor movement of elements, change of font (where it has not been customised or fully animated), minor change of colour. Revisions are intended to be used for small design changes and do not include a full redesign, new concept or anything that requires further research. Any and all changes that are not included in the original order form are subject to revision fees.

All artwork (including: logos, business cards, thank you cards, flyers etc.) come with 3 free revisions. If 3 revisions is exceeded, a fee of $15+ will be charged PER revision and MUST be paid before revisions are made.

All video edits (including: intros, outros, video edits etc.) come with 1 free revision included in the cost. If 1 revision is exceeded, a fee of $15+ will be charged PER revision and MUST be paid before revisions are made.

Any and all changes that are not from the original order form will cause a delay. The client is responsible for spelling, dates, info and wording used in the creation of any and all designs, unless otherwise agreed upon. Revisions are only completed during the creation period. Turnaround times for revisions are depending on the revision needed.

Jahnae Shayna does not provide refunds for any series of projects unless agreed upon, especially after work (including proofs) have been started, issued and/or labor has begun. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given. If any dispute is filed while the order is in progress, the order will be cancelled therefore, the client will not receive any drafts, or final projects. Jahnae Shayna WILL NOT refund any of the payment. The only reason money will be refunded is if Jahnae Shayna is unable to complete the project due to personal reasons, sickness or injury. Once final files have been sent and delivered, no refund or payment shall be reimbursed and no changes will be made.

Jahnae Shayna will always work to ensure you are satisfied. There are a set amount of free revisions included in all orders - this can be found under the revisions tab. Once all free revisions are used, you may pay for additional revisions until you are happy with your order. There are no refunds under any circumstances. Please read over the terms and conditions before proceeding with your purchase.

For all artwork and branding excluding logos, you will receive your final copies in JPEG format.

For all logos, you will receive your final copies in a PNG transparent file, PDF & JPEG formats.

For all video edits, you will receive your final copies in .MP4 or .MOV format, all intros are sent in 4K resolution.